Broadway Toyota
1 rating since posting on Wednesday, July 18, 2007
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in Portland
(submitted by
minx
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Overall Rating  based on 1 rating |
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7 years ago when i wanted to buy my toyota celica, i was treated so poorly by the sales staff (they kept me waiting 6 hours with delay tactics, switching reps, etc., and then tried to change the agreement at the last minute just before signing) that i vowed i would never give them my business, ever. but they are within walking distance of me, and since that was so long ago, i thought perhaps things had changed. my mistake! i took my car (which i bought at royal moore, incidentally, for the deal i wanted, with no hassle, in 30 minutes) in for a 60,000 mile tune-up on 7/12/07, and the service guy told me my engine was in such bad shape it could "seize up at any time". he insinuated that i have not taken care of my engine (i have, diligently), and said that it would cost $3000 "just to look at it", and another $3000-$6000 to replace the engine and "save" the car. he then proceeded to say that my best bet was to immediately take a trade-in value for my "worthless" car and "come and see what's on our lot". i took my car to gladstone toyota for a second opinion, where it was diagnosed, fixed, and completely tuned up for less than $950, with a year warranty on all parts and labor, and a free loaner car! the person there who fixed it said that my engine was in EXCELLENT shape, save for a loose timing chain, and certainly not about to "seize up". broadway's scare tactic of trying to make me believe my car was shot and i needed to buy a new car from them was insulting and patronizing. it was the worst service experience i have ever had. this dealership is terrible in every way, dirty, cluttered, noisy, unprofessional. they are only busy because of their central location. i will never go there again and neither should you. i wouldn't give them even one star if i didn't have to in order to write this review. i now call them "BADway toyota". they have no respect and no regard for their customers, all they see is dollar signs when they look at you. WORST DEALERSHIP EVER! - minx , posted 07/18/07 |
